Terms & Conditions

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Registration & Entry

Event registration will become available 30 minutes prior to the commencement of any workshop or party scheduled for the event.

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To ensure an efficient registration process and prevent any potential delays, we kindly request that you plan your arrival at least 15-30 minutes before the start of the initial workshop.

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For participation in the event, it is essential to present valid proof of purchase, which includes your order number serving as your admission ticket. Should you not have received a confirmation of payment containing your order number, please don't hesitate to reach out to us promptly via email.

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During the event day, attendees holding full passes will be provided with wristbands. It's important to keep these wristbands on until the event concludes.

Please be aware that all individuals entering the festival premises are expected to adhere to the Entry conditions outlined in the provided Terms & Conditions and Code of Conduct below.

 

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Entry Conditions

• Full Workshop Entry Info

For your initial workshop, we kindly request that you arrive well in advance for registration, as mentioned earlier. The specific opening time of the event doors can be found on the timetable.

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If you have a full pass, it's advisable to arrive at the venue at least 15 minutes before the scheduled time. This ensures your priority access to any workshop. In essence, if you hold a Full pass, arriving early is crucial to secure your workshop spot, as it might be allocated to someone without a Full pass otherwise. Please note that if you arrive late to any workshop, and the capacity is near maximum, there's a possibility of being denied entry without a refund.

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• Casual Workshop Entry Info

If you do not have a 'full pass', there's still a possibility for you to participate in workshops. If there's available space, we recommend arriving a few minutes early, ideally around 5 minutes prior to the class commencement. We welcome drop-in participants who wish to make a cash payment on the event day, as long as there are vacant spots.

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• Party Entry Info

Feel free to join us at any point during the evening and make a cash payment at the entrance for admission, see if online payments available in the store. Currently, there are no strict limitations on the number of attendees for parties, as our capacity is expanded by utilizing the entire venue instead of just the main hall. If we do happen to reach capacity, entry might be temporarily restricted until the numbers decrease. However, it's important to note that we haven't encountered such capacity constraints yet. Those holding passes will be granted priority and immediate access. We recommend considering the purchase of online passes to ensure your entrance and avoid any uncertainties.

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Payment FAQ's

You can now log in create an account on this website and become a free member, you can then see previous purchases, view orders and future purchases will be even easier.

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•  Do I need a Pay Pal Account to pay?
You don't need a PayPal account, see the non-login option. This uses all major bank cards.
 

• Will there be a ticket delivery?
No physical ticket is issued, just the email receipt & or order number. Wristbands will be issued on the day. Get in early, 30mins before any workshop or Party. Just mention your name at the desk when you arrive & bring your pay pal receipt as proof of purchase. Receipts are issued automatically to your email when you purchase anything. So if you didn't get one check you spam or you might not have completed the payment properly. Contact us if you are unsure. If you login you might be able to access your pass information as well.

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• Pay Pal & Cart

• Adding to Cart: Load as many items as you like then click the 'cart' to pay with Visa or Bank Cards.
• Paypal: An account is not required to buy online with Visa or Bank Cards, choose the non login option when its offered. Or sign up for faster more convenient processing in the future for any pay pal transactions.
• Online Visa Transaction Fee applies for items  see details within each item, usually around 2.9% + 50c Per item/transaction

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• If I buy a Full Pass do I pay single prices as well?

No, your full pass covers all Parties & all Workshops.

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• What if I miss the Online Sales?

You will need to purchase individual passes on the day with Cash Only, see the store for prices

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• Pay Pal Issues

Note that if you do have a pay pal account and having trouble logging in, choose the non login options. If there are still issues try entering another email address as this can sometimes cause issues is you can't gain access to your account. Please contact us if you are having further issues please use the Contact form on the Contact Page, we will get back to you asap

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Refund Policy

Pass Changes:

• Full passes: Once you have booked you may request changes or transfers to another person by Contacting us.

• No changes will be accepted 7 days prior the start of the event

• Exchange progress: There is no administration fee for transfers from one person to another per full pass. Provided that you manage the exchange process and you must contact us from this website contact page with 'full name' details for all the people involved.  Provide us with name and email of the person taking over the ticket at time of the ticket transfer & Provide original purchase receipt to the event.

• Selling your pass or gifting your pass is possible, which may include friends, dance class mates, or other dancers. If you want to advertise your pass to be sold, you can do this once you have joined our "Hanmer Salsa Winter Festival- Facebook Group" - here > www.facebook.com/groups/hanmersalsa

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Pass Refunds:

• Strictly No Refunds for any online payments or passes -  but you may decide to sell a pass onto another person - except for 7 days prior to the event.
  see above for pass changes.

 

Event Cancellation or Postponed:

• If the event is canceled by us your pass / ticket will be refunded. If the events is postponed your pass / ticket will be valid and transferred automatically for the following year. You might decide to sell or pass this full pass to someone else, see "Pass Changes" as above. Or, you may decide to get a refund but must be done by the cut off date which will be advertised on the website, minus any Paypal transaction fees. please contact us for refunds.

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